Support

Get help from inside Pubblish

The quickest way to reach us is the Help menu in Pubblish — choose Get help and tell us what’s happening.

Sending it from inside the app is better than emailing, because it automatically brings along the page you were on and what you were doing. That’s usually the difference between us fixing it straight away and us having to ask you questions first.

You can send us three kinds of message:

• Problem — something is broken or not behaving as you expect
• Question — you’re not sure how something works
• Idea — something you’d like Pubblish to do

We usually reply within one working day.

Email

If you can’t get into Pubblish, email us instead:

If you’re reporting a problem by email, it helps to include your publisher subdomain (for example acme-books), what you were trying to do, and a screenshot if you have one.

Security

If you think you’ve found a security vulnerability, or you suspect someone has accessed your account without permission, email [email protected] and we’ll treat it as urgent.

Privacy

For data protection questions, GDPR requests, or anything covered by our Privacy Policy, email [email protected].

Things you can do yourself

Some of the most common reasons people contact us don’t need us at all:

• Forgotten password — use “Forgot password” on the login page
• Didn’t get the verification email — check your spam folder, then request a new one from your account settings
• Cancel your subscription — do it yourself in Billing; any refund you’re owed is worked out and paid automatically
• Export your data — available from your account settings

Before you write

Search this guide first — the answer to a “how do I…” question is often already here. The FAQ covers the questions we get most often.

If you’re stuck, write to us. We’d rather hear about a small problem early than find out later that it stopped you working.