Plan & payments

This guide covers your Pubblish plan: what each plan includes, changing your plan, adding monthly add-ons, buying packs, paying, and what happens if a payment fails. The owner and administrators can open the Plan & payments page. Some buttons on it are for the owner only. This guide says which.

To open the page, click your workspace name at the top of the page and choose Plan & payments.

Paddle is the company that processes Pubblish payments. Some buttons open a page on Paddle’s website.

Plans

Every plan includes Contracts. Royalties and Acquisitions come with the Publisher plan only.

Plans differ in their limits:

  • Storage
  • Team members
  • Custom domains
  • AI credits a month
  • Mailing-list emails a month

Every plan has unlimited titles and unlimited guests.

To compare plans, see each plan’s card under Available plans on the Plan & payments page. The pricing page lists the plans too: pubblish.com/pricing.

Your own limits are under Your limits on the Plan & payments page.

A team member works across all your titles. A guest is someone you let in for one task, such as a freelance editor, a proofreader or a designer. The Team & Guest Management guide explains both.

Changing your plan

  1. On the Plan & payments page, find Available plans.
  2. Click Upgrade or Downgrade on the plan you want.
  3. Check your current plan and price against the new ones on the Change plan page.
  4. Confirm.

Only the owner sees these buttons. They are not offered while:

  • a payment is failing
  • a cancellation is booked
  • the workspace is closing or on hold

When you upgrade, you pay today for the days left until your next payment, plus tax where it applies. For example, if 15 days of a month are left, you pay half the difference between the two monthly prices. Monthly add-ons the new plan now covers are removed. The amount on the Change plan page includes the credit for them.

When you downgrade, the part of your current plan you have not used goes into your account credit. It includes the tax you paid on that part. Your account credit is used first on your next payments.

Your new limits apply as soon as the change goes through. During your free trial, changing plan costs nothing.

What happens when you downgrade

A downgrade deletes nothing. It waits until your workspace fits the new plan. Only the owner can change plan.

Team members, custom domains and storage

If you are using more team members, custom domains or storage than the new plan includes, the Change plan page lists them first. Waiting invitations count as team members. Nothing is removed for you. Choose one:

  • Pay for monthly add-ons: keep what you have by adding the monthly add-ons that make it fit, in the same change. This is offered only where the new plan offers those add-ons.
  • Remove what doesn’t fit: remove team members or cancel invitations, remove custom domains, or delete files. Then come back to the Change plan page.

During your free trial, only the second way is offered, because monthly add-ons can be bought once your free trial ends.

Apps the new plan does not include

The Change plan page names each app the new plan does not include. It says what happens to each one.

If the app has anything in it, it stays open to read. You can open everything in it, but you cannot add, change or delete anything. Its pages show this line: “Your plan doesn’t include [app]. You can see everything here, but not add or change anything.”

If the app has nothing in it, it does not appear in the sidebar.

Either way, nothing in it is deleted. It opens as normal again when you move to a plan that includes it.

For Acquisitions, your public submissions page lists no calls for submissions and takes no submissions. Visitors see “We are not currently accepting submissions.”

Your data download includes everything in these apps. The Download your data guide explains how to download it.

Monthly emails and AI credits

  • Mailing-list emails a month: The new monthly allowance applies at once. Emails you already sent this month count toward it. What is left this month counts your send packs too. An email to more readers than that does not start. The count of emails sent starts again on the 1st of the month.
  • AI credits a month: The new monthly allowance applies at once. AI credits you already used this month still count. When none are left, AI features stop until the 1st of the month. Your AI credit packs still work.

Add-ons

Packs you bought stay when you change plan: AI credit packs and send packs.

A plan change can remove monthly add-ons you no longer need. The Change plan page lists each one, and its amount includes the credit for them. If the new plan doesn’t offer a monthly add-on you still need, the Change plan page says so. Remove it on the Add-ons page first.

Paying monthly or yearly

Paying yearly costs less than paying monthly.

  1. On the Plan & payments page, under Available plans, click Monthly or Yearly.
  2. On your current plan’s card, click Switch to paying yearly or Switch to paying monthly.

Only the owner can switch.

Monthly add-ons: more team members, custom domains or storage

A monthly add-on adds to what your plan includes: an additional team member, an additional custom domain, or additional storage. It is added to your plan’s payment, monthly or yearly, until you remove it.

  1. On the Plan & payments page, click Browse add-ons.
  2. Under Monthly add-ons, click Add or Remove on the add-on.
  3. Enter a number in How many?, then click Calculate price.
  4. Check the new payment, then click the button below it to confirm.

When you add one, you pay today for the rest of your current payment period. When you remove one, the part you have not used goes into your account credit. You can only remove add-ons you are not using: remove a team member or cancel an invitation, remove a custom domain, or delete some files, first.

Only the owner can add or remove monthly add-ons. Monthly add-ons can be bought once your free trial ends. They cannot be changed while a payment is failing, a cancellation is booked, or the workspace is closing or on hold.

Packs: more AI credits or more emails

A pack is extra AI credits or extra mailing-list emails. You buy it on top of your plan. To buy one, click Browse add-ons on the Plan & payments page. The packs on sale are listed under Packs. AI credit packs are not sold while the workspace owner has turned AI features off.

Each purchase is one pack.

  1. Click Purchase on the pack. If you already have that pack, the button reads Add another (N active). N is how many you have.
  2. In the box that opens, tick the box that says you agree to the payment, that the pack starts immediately, and that it can’t be refunded once any of it has been used.
  3. Click Pay now.

Without the tick, Pay now is refused and no money is taken.

You pay with your saved card straight away. There is no checkout page. Only the owner can buy packs.

A pack does not reset each month. It stays until you use it, for as long as your workspace exists. Pubblish uses your monthly allowance first, then the pack.

The Plan & payments page shows what is left under Your limits:

  • AI credits and Emails this month show your monthly allowance.
  • Send packs shows the emails left in your email packs.

Pubblish support can set a special email allowance on a workspace. While it is set, your email packs are not used. You cannot buy one either. The Plan & payments page says so under Emails this month.

Paying, cards and invoices

Paddle offers the payment methods available in your country. These include cards, Apple Pay, Google Pay and PayPal.

  • To change your card, click Update payment method on the Plan & payments page.
  • To see invoices and receipts, click Invoices and receipts.

Paddle also emails you a receipt after each payment. Both buttons open a page on Paddle’s website. Only the owner sees them.

Free trial

A new workspace starts with a free trial. The trial covers the plan you choose when you create an account. The Plan & payments page shows the day it ends, under Trial ends. When the trial ends, you pay with your saved card. The subscription then carries on.

To start paying before then, click Pay now on the Plan & payments page. Only the owner sees this button. It is not shown once a cancellation is booked or while the workspace is on hold. This ends the trial today. Until your first payment, you cannot import a list of readers into a mailing list or add a custom domain.

If a payment fails

Your workspace keeps working. Paddle keeps retrying your card. The Plan & payments page shows a banner. We email you.

To fix it, click Update your payment details in the banner. Only the owner sees this link.

If Paddle’s retries run out, the workspace closes. You then have 90 days to pay or download your data. The Canceling your subscription guide explains what closed means and how to come back.

Canceling

  1. On the Plan & payments page, under Manage, click Cancel subscription.
  2. Confirm on Paddle’s cancel page.

Only the owner sees the button. It is not shown once a cancellation is booked or while the workspace is closing. Your subscription stops at the end of the period you have paid for. Then the workspace closes. The Canceling your subscription guide covers it step by step, including refunds and coming back.

Once a cancellation is booked, the Cancel subscription button goes. The page shows Cancellation scheduled. instead. To keep your subscription, the owner clicks To keep it, press Don’t cancel on Paddle’s page. and presses Don’t cancel there. Only the owner sees that link.

Questions?

Ask the assistant first: click Help in the page header. If it cannot answer, the Support guide shows how to reach us.

View current pricing at pubblish.com/pricing.