Canceling your subscription

Canceling stops your subscription at the end of the time you have paid for. Then your workspace closes. Pubblish deletes nothing right away. You have 90 days to download your data or pay to come back. This guide covers what happens when you cancel, what you keep, how to come back, and what happens if you never do.

Paddle is the company that processes Pubblish payments. You cancel on Paddle’s website.

Canceling your subscription

  1. Click your workspace name at the top of the page, then choose Plan & payments.
  2. Click Cancel subscription. Only the workspace owner sees this button.
  3. Paddle’s cancel page opens. Confirm the cancellation there.

You keep full use of your workspace until the end of the period you have paid for. The Plan & payments page then shows Cancellation scheduled, with a link to undo it.

To keep your subscription, click that link before the paid period ends:

  1. Paddle’s page opens.
  2. Click Don’t cancel.

Your subscription continues.

Refunds

Canceling does not refund the period you have already paid for. Ask within 14 days of a payment, and we refund it in full if it was for:

  • a subscription renewal you didn’t mean to continue
  • a pack of AI credits or emails you haven’t started using
  • an additional custom domain you haven’t used yet

To ask, email support or use the link in your Paddle receipt. The Support guide has the address. The Refund policy link on the Plan & payments page has the details.

What you keep, and for how long

When your paid time ends, your workspace closes. In a closed workspace, nothing runs:

  • Scheduled mailing-list emails don’t send.
  • Anything you have embedded on other websites stops updating.

Pubblish deletes nothing yet. Your workspace and everything in it stay for 90 days from the day it closes. We email you when it closes, and again before the deletion date.

During those 90 days, anyone who opens the workspace sees one page. The heading says the workspace is closing. The paragraph under it names the deletion date. The page offers three buttons:

  • Restart subscription: only the owner sees it.
  • Download your data: only the owner and administrators see it.
  • Sign out

If you can’t use a button, the page tells you who to ask.

Getting it back

Pay before the deletion date. Your whole workspace comes back as it was, with the same titles, editions and settings.

Only the workspace owner can pay. Use either route:

  • Click Restart subscription on the closed page or on the Plan & payments page.
  • Click Restart on the … plan on a plan card on the Plan & payments page to pick a plan. The button names the card’s plan.

Taking your data with you

You don’t need to come back to download your data. Download your data works right up to the deletion date, including while the workspace is closed. Click Download your data on the closed page or on the Plan & payments page. Pubblish builds your copy in the background and emails you when it is ready.

Ask for it early. A copy that includes your uploaded files can take more than 24 hours to build. The deletion runs on its date whether or not you have downloaded anything.

If you do nothing

Ninety days after your workspace closes, Pubblish deletes it and everything in it. After that date, paying can no longer bring it back. We email you before the deletion date.

  • Plan & payments for the rest of the Plan & payments page: plans, packs, and what happens if a payment fails.
  • Download your data for the full walkthrough of taking a copy of your workspace.